Terms of Service

Last updated: 9 July 2026

These Terms govern your use of the FlatChat app and website ("FlatChat", "the Service"), operated in India. By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use FlatChat.

1. What FlatChat is

FlatChat is a real estate marketplace that connects people looking to rent or buy property directly with property owners, verified local brokers, and potential flatmates. We give you the choice of how you navigate real estate. FlatChat is a platform, not a party to any rental or sale agreement. We do not own, manage, inspect, or guarantee any property, and FlatChat itself does not act as a broker or agent.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use FlatChat. By using the Service, you confirm that you meet these requirements and that the information you provide is accurate.

3. Your account

• You are responsible for keeping your login credentials secure and for all activity under your account.
• You agree to provide accurate information and to select the correct account intent (e.g., Renter, Owner, Broker) that reflects your actual use of the platform.
• You may not impersonate others, create accounts for anyone but yourself, or maintain multiple accounts to evade restrictions.
• Notify us promptly of any unauthorised use of your account.

4. Your listings and content

You are solely responsible for the listings, photos, messages, reviews, and other content you post. You represent that:

• You have the right to list the property and to post the content you provide.
• Your listings are genuine, accurate, and not misleading.
• Your content does not infringe anyone's rights or violate any law.

You grant FlatChat a non-exclusive, royalty-free licence to host, display, and distribute your content within the Service for the purpose of operating and promoting FlatChat.

5. Acceptable use

You agree not to:

• Post false, fraudulent, duplicate, or misleading listings.
• Harass, threaten, spam, or defraud other users.
• Post unlawful, discriminatory, obscene, or harmful content.
• Collect or scrape other users' data, or use the Service to send unsolicited messages.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service.
• Use FlatChat for any purpose other than genuine real estate transactions and flatmate connections.

6. Transparent ecosystem policy

7. Verification and reviews

Verification (including identity documents or RERA registration) is optional. Where completed, it indicates that we have reviewed the documents submitted. It is not a guarantee of any user's conduct or of any property. Users may leave reviews on Broker storefronts. Reviews must be honest and based on genuine transaction experiences; we may remove reviews that are fake, abusive, or violate these Terms. Brokers have the right to publicly respond to reviews on their profile.

8. Fees and advertising

FlatChat itself is free to use. We do not charge usage fees, and we do not take a cut of any property transaction. If you choose to hire a broker found on FlatChat, any brokerage fees are agreed upon and handled directly between you and that broker independently of our platform. We do not currently display advertisements. In the future we may introduce optional rewarded advertising or paid premium features; if we do, we will make the terms clear before you use them.

9. Dealings between users

Any rental agreement, sale contract, payment, deposit, visit, or other dealing arising from a connection made on FlatChat is solely between the users involved. FlatChat is not responsible for the conduct of any user, the condition or legality of any property, the truth of any listing, or the outcome of any transaction. We strongly encourage you to verify details independently, visit properties in person, use written agreements, and exercise extreme caution before transferring any funds.

10. Moderation and removal

We review listings and profiles before they go live and may edit, hide, or remove any content, and suspend or ban any account, that we reasonably believe violates these Terms or harms users or the platform. Where practical we aim to act fairly, but we may act without prior notice where necessary to protect users.

11. Intellectual property

The FlatChat name, logo, app, and design are owned by us and protected by law. These Terms do not grant you any right to use them except as needed to use the Service. Content you post remains yours, subject to the licence in Section 4.

12. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any listing, user, or property is genuine, accurate, or suitable.

13. Limitation of liability

To the maximum extent permitted by law, FlatChat will not be liable for any indirect, incidental, special, or consequential damages, or for any loss arising from your dealings with other users, your reliance on any listing, or your use of (or inability to use) the Service. Nothing in these Terms limits any liability that cannot be limited under applicable law.

14. Termination

You may stop using FlatChat and delete your account at any time (see our Delete account page). We may suspend or terminate your access if you violate these Terms or where necessary to protect the Service or its users. Sections that by their nature should survive termination (such as content licences already granted, disclaimers, and limitations of liability) will continue to apply.

15. Governing law

These Terms are governed by the laws of India. Subject to applicable law, the courts of New Delhi, India will have exclusive jurisdiction over any dispute arising from these Terms or your use of the Service.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you in the app. Continued use after an update means you accept the revised Terms.

17. Contact

Questions about these Terms? Contact us at info@flat-chat.in. See also our Privacy Policy.

These Terms are provided to set out the basis on which FlatChat is offered and to meet app-store requirements. They are not legal advice.